FAQ

FAQ

At New Training Solutions, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 615-469-5883 or Info@NewTrainingSolutions.com.

[CUSTOMER SERVICE]
Q: You’ve installed some wonderful media gear for us. In the event that we need service do we contact you, or the manufacturer?
A: As authorized resellers for most of what we install, your warranty is with the manufacturer for product. If, for any reason, you are not receiving satisfactory service from them, however, please do not hesitate to contact us. We warranty any work we did on your premises, including, but not limited to, the installation.

[SALES]
Q: Some time after purchasing something from you we found the same item for less money from another vendor. Are we due some sort of refund?
A: It is our goal to always provide you with the best prices available at the time of sale. Prices in this industry are always volatile, however, and in a constant state of flux. We do not refund based upon pricing and trust that our full-service approach to customers more than makes up for any pricing variation between us and competitors.

[BILLING]
Q: Why won’t you accept vouchers or terms for your media products?
A: In order to provide you with the best prices available we do not stock much gear. We also do not ask for or receive terms from our suppliers. We order from our suppliers when we have received payment from our customers.

 

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